We answer within one business day
Questions about a request, a review link, a privacy request or something on the site. Loan payments and balances are handled by your lender; everything else, we are here for.
[email protected]
Replies within one business day, Monday to Friday.
Reply to the confirmation email you received; it routes to the team handling your request.
Forward suspicious calls or messages using our name to [email protected]. We never ask for a fee or a bank login.
Most questions are already answered
Pick the one closest to yours; if it does not help, the form below reaches a person.
Send a message
Do not include your Social Security number, bank login or full account numbers. We will ask for anything sensitive through a secure link if needed.
Prefer to contact a regulator?
Submit a complaint about a lender or a loan connection service. consumerfinance.gov/complaint
Report scams, fraud and deceptive practices. reportfraud.ftc.gov
Check a lender's licence or file a complaint with the agency in your state. Find it on the loans-by-state page
Before you write
The four questions we get most, answered.
I have a question about my loan payment or balance
Your lender services the loan. Use the contact details in your loan agreement or the lender's app; True Finance does not hold your account or payment information.
I want to cancel or withdraw my request
Reply to any email from us with "cancel" or use the form. If you have already e-signed with a lender, contact the lender directly; some allow cancellation within a short window.
I think I was contacted by a scam using the True Finance name
We never call to ask for a fee, gift card or bank login. Forward the message to us and report it at reportfraud.ftc.gov.
How do I request my data or opt out of sharing?
Use the form and choose "Privacy request," or see the Do Not Sell My Info link in the footer.